The health and safety of customers and our employees is our top priority.
One of the Summit Outdoors company values is community. The way everyone is looking after each other is truly inspiring. We take strength from the fact that the outdoors can bring families together for moments of joy, even at the most uncertain times.
Here are a few updates on the measures we’re currently taking:
SHIPPING AND DELIVERIES
We’re still shipping shadowhunterblind.com orders, but delivery times may vary based on couriers demand and state restrictions.
Our couriers are taking lots of steps to follow the latest safety guidance by providing masks, gloves, and sanitizers for their delivery drivers. They’re also offering contact-free deliveries, giving customers the option to have packages delivered to a safe place.
Making sure that our employees and their families are safe is very important to us. We’re helping all Summit Outdoors employees whose jobs allow them to work flexibly, to stay safe at home so that they can balance work with family and childcare responsibilities more efficiently.
For our colleagues who need to come to work, we’re taking extraordinary measures to protect their health and wellbeing. Employees can wear a mask and have their temperature checked, and we’re following strict handwashing and sanitizing guidelines. We’ve also rearranged our workspaces so that employees can spread out and make sure they have enough space between each other.
From the distribution center floor to the delivery truck, we’re taking great care to make sure our employees and customers stay safe. If you’re ever concerned about any packaging, you should wipe it down with a disinfectant and wash your hands afterward.
RETURN POLICY EXTENSION
We know it may be harder right now for customers to get their returns to us, so we’ve temporarily extended our standard return policy. All orders placed on shadowhunterblinds.com or over the phone can be returned up to 180 days after purchase.
We’re sorry, but at this time we aren’t able to fulfill donation requests. We believe we have a responsibility as a business to support our local communities where we have a significant presence.
CONTACTING SUMMIT OUTDOORS CUSTOMER SERVICE
Our customer service teams are temporarily working from home (instead of our Summit Outdoors office), so they can stay safe with their families. We’re grateful for your patience as we work to answer every email, chat, or phone call.